Privacy Policy
Who We Are
Unlock Auto
Email: info@unlockauto.co.uk
Phone: 01702 808708
Unlock Auto is a UK-based auto locksmith business. This privacy policy explains how we collect, use and protect your personal information when you use our website or contact us.
What Information We Collect
We may collect the following information:
Name
Phone number
Email address
Vehicle details, including registration number, make, model and year
Information you provide via our contact or enquiry forms
We only collect information that is necessary to provide quotes, carry out work, or communicate with you about our services.
How We Use Your Information
We use your information to:
Respond to enquiries and provide quotes
Carry out locksmith services
Communicate about bookings, jobs, invoices or payments
Keep basic records for business and legal purposes
We do not use your details for marketing emails or promotional messages.
Payments
We do not take payments online. All payments are made in person.
No payment card details are collected or stored via our website.
Website Analytics and Cookies
We may use Google Analytics to understand how visitors use our website. This helps us improve the site and our services.
Google Analytics collects anonymised data such as:
Pages visited
Time spent on the site
Device and browser type
This data does not personally identify you.
A cookie notice may be displayed on the website to explain this in more detail.
How We Store and Protect Your Data
Customer information may be stored securely in digital systems or email for operational and record-keeping purposes.
We take reasonable steps to ensure personal data is kept secure and only accessible to those who need it for legitimate business reasons.
How Long We Keep Your Information
We only keep personal information for as long as necessary:
Enquiry and job-related information is kept while required for customer service
Invoices and financial records are retained for up to 6 years, in line with UK accounting and tax requirements
After this period, data is securely deleted where possible.
Sharing Your Information
We do not sell or share your personal data with third parties for marketing purposes.
Your information will only be shared if required:
To comply with legal obligations
For accounting or regulatory purposes
Your Rights
Under UK GDPR, you have the right to:
Request access to the personal data we hold about you
Ask for incorrect information to be corrected
Request deletion of your data where appropriate
To exercise these rights, please contact us using the details above.
Changes to This Policy
This privacy policy may be updated occasionally to reflect changes in our services or legal requirements. Any updates will be posted on this page.